Contact the pharmacy
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When you contact the pharmacy
You need to tell them they were referred by 111.
The pharmacist will then tell you:
- if it is safe to give them the medicine
- if they have it in stock
- what to do if they cannot give them the medicine
Getting the medicine sent to them
If the pharmacist can supply the medicine they will arrange to deliver it to them.
The medicine should turn up in time for them to take their next dose. If it does not, contact the pharmacy again.
They will not have to pay for the delivery.
If the medicine is out of stock
The pharmacist will contact another service for you. It is the pharmacist's responsibility to help get the medicine they need.